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Terms and conditions, features, support, pricing, and service options subject to change without notice.
Please read these Terms and Conditions carefully before using our website aerolex.co.uk (“Website”) and the services provided therein (“Services”). By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use our Website. These Terms & Conditions together with the Important Information Document form the basis of your contract for all bookings with Aerolex UK Limited (Company Registration Number 02693791) whose registered office is situated at 31 Princelet Street, London E1 5LP.
In these Terms & Conditions, the following words have the following meanings (except where the context otherwise requires);- “ATOL” means the Air Travel Organisers Licence of which Aerolex is a holder (No. 4329) “departure” means the commencement of your arrangements “flight only” means any flight (of whatever type) which is arranged by us.
ATOL Standard Term 1.1: “All the flights and flight-inclusive holidays in this brochure/on this website (delete as appropriate) are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk”
ATOL Standard Term 1.2: “Some of the flights and flight-inclusive holidays in this brochure/on this website (delete as appropriate) are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure/on this website (delete as appropriate). This brochure shows you the protection that applies in the case of each holiday and travel service offered. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. (delete as appropriate) If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk”
ATOL Standard Term 1.5: “Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
ATOL Standard Term 1.7A: “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
ATOL Standard Term 1.7B: “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
The party leader must be at least 18 and must be authorised to make the booking on the basis of these Terms & Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Terms & Conditions. The party leader must ensure that all information provided to us is accurate and complete and must use their own debit or credit card to make the booking. If the debit or credit card belongs to a third party, the party leader must have that person’s express authority to use it and must have confirmed this to us in writing in advance. The party leader is responsible for making all payments due to us and for passing on to all party members all information and documents provided by us. We can only communicate and send documents to the party leader. The payments set out in clause 5 “Payment” below must be made at the time you make your booking request. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, your booking will be confirmed by the issue of a confirmation invoice. Your contract will come into existence as set out under clause 7 “Your contract”. No contract will exist before this point and we have the right to refuse to accept any booking. The full payment as stipulated in clause 5 must be paid at the time you make your booking request. On receipt of this we will provide you with a booking reference (which you should quote at all times when corresponding with us). If we are able to confirm your booking request, we will take payment from your debit or credit card and send you a confirmation invoice. If we cannot or do not do so, we will notify you accordingly and any payment which has been made will be refunded.
By clicking to book your flight and entering your personal and payment details on our website, you are making us an offer to purchase the arrangements selected, if they are available. When we receive this offer, we will contact the supplier of the arrangements concerned. Each supplier will require a short period of time to check to see if your chosen arrangements are still available at the price quoted. We will not take any payment from you at this stage. When you make an offer to us to purchase the arrangements selected and should the arrangements requested be available at the price quoted payment will be taken from you at this stage and your booking with be confirmed by the issue of a confirmation invoice. Your contract will come into existence as set out under clause 7 “Your contract”. If the arrangements are available but not at the price quoted, we will contact you by telephone or by email to give you the option to purchase the arrangements at the revised priced. Your booking will be confirmed by the issue of a confirmation invoice and your contract will come into existence as set out under clause 7 “Your contract”. Please note that each booking is treated separately on our online system. If larger groups want to be sure of sufficient availability for any flights/hotels they should call our call centre. If two parts of the same group book online on two separate bookings and the holiday availability expires between the two bookings we regret therefore that we are unable to cancel the first booked holiday without applying cancellation charges as levied upon us by the tour operators.
Please check your confirmation invoice, ticket and any other documentation you receive in relation to your booking as soon as you receive it. Please contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation (including tickets) within 7 days of it being sent to you. We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you will be responsible for any costs involved in doing so.
In order to confirm your chosen flights, full payment is required to confirm the booking.
We accept payment by: (a) credit/debit card. We do not accept payment via Solo or Electron. Please note there may be a handling charge payable for credit/debit card payments. At the date of publication of this Brochure, this handling charge will be 2.5% for credit card payments and 3% for Amex payments. There is no handling charge for payment by debit card. These charges are subject to change and you will be advised of the correct fee at the time of booking. (b) personal or company cheque made payable to Aerolex UK Limited. Please note that we will require 10 business days to clear payments made by cheque; (c) cash. However, please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other means of special delivery. If you wish to make payment via bank transfer, please ask us for the details of our bank account. Please note, in addition to the price of your arrangements, there will be a minimum charge of £20.00 per booking administration fee or such other amount as may be amended from time to time. We will confirm the amount of this administration fee prior to your booking. Most airlines offer only 'e-ticketing'. If you request a paper ticket, an administration fee of £100 per ticket will be levied in addition to any applicable airline charge.
A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions.
Adequate travel insurance is essential. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Adequate travel insurance is essential. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met. Where a requested change can be made, a non-refundable amendment fee of £150 per person, per component affected will be payable together with any costs or charges incurred by ourselves or imposed by any airline. Some suppliers/airlines may consider a name change or other change to an existing booking as a cancellation and rebooking with up to 100% cancellation charges payable by you. You must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued.
Should you or any member of your party need to cancel your confirmed arrangements, you must immediately notify us in writing. Your notice of cancellation will only be effective when it is received by us. The cancellation charge will be a flat fee of £250.
Except where otherwise expressly stated in these Terms & Conditions, Aerolex and the airlines will not be liable for any change, compensation, cancellation, effect on your holiday, loss, damage or expense of any nature due to events outside our control. Such events may include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemics, and system failures.
The flight timings given on booking are for general guidance only and are subject to change. The latest flight times will be those shown on your tickets. It is possible that flight times may be changed even after tickets have been despatched. Please reconfirm your flights with the airline.
Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. Aerolex is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these Terms & Conditions.
If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances covered by EC Regulation No 261/2004, you must pursue the airline for compensation. For further information, you should contact the Civil Aviation Authority (www.caa.co.uk).
In the unlikely event that you have any reason to complain about any arrangements whilst away, you must immediately inform the airline in question. If the complaint cannot be resolved to your satisfaction, you should contact us on 0207 375 1302 (10 am - 6pm Monday to Friday) or e-mail info@aerolex.co.uk as soon as possible. We will do our best to assist.
It is your responsibility to ensure that you are in possession of all necessary and up-to-date travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure to carry correct documentation.
It is your responsibility to ensure that you and all members of your party do not behave in a way that causes danger, distress, offence or damage to others or property.
We provide financial security for our protected flights by way of a bond held by the Civil Aviation Authority under ATOL number 4329. For further information, visit www.atol.org.uk.
We charge £25.00 per ticket for any post-issuance changes.
